Picture this: a small business owner or staff member unknowingly clicks on an innocent-looking email attachment. Except, they’ve now inadvertently granted hackers access to sensitive employee and customer data, resulting in a major breach that can lead to financial...
Customer support teams have traditionally used phone and email communications to help people with their questions and concerns. While they can be effective tools, they’re also time-consuming, prone to miscommunication, and challenging to track. Implementing something...
In today’s digital world, there are few companies—big or small—that don’t rely on information technology (IT). But managing IT tasks in-house can be time-consuming and distract businesses from their core operations. Outsourcing IT services is often a leap of faith, as...
As a computer support provider, it’s our responsibility to keep our customers and clients up-to-date on the latest ways cyber attackers are trying to access their private information. For instance, have you seen the recent FBI warning about public USB charging...
Big or small, every Napa business wants to streamline workflows, protect employee and customer data, and improve customer satisfaction. Gaining a competitive advantage is always a goal, too, as is reducing costs and increasing efficiency. Today, all of this is...
