To provide the highest quality and fastest service for our residential and commercial customers, we are consolidating our operations into a single Napa location. With this change, CE Group places its entire technical resource team for repairing smartphones and tablets, Apple and PC notebooks, laptops, and desktop computers under a single roof.
Our CEG IT support Team and resources will also operate from the new location at 135 Gasser Drive in Napa.
Why the Change?
As companies grow, better ways of doing their job often appear.Until now, CEG has been managing from two locations, one in Napa and another in St. Helena. While there were positive aspects of having two locations, consolidation brings all professional expertise, technical resources, equipment, and customer service activities under one roof. This eliminates redundancy and allows our team to make repairs quickly.
As a result of the move, the turnaround time will improve as we eliminate duplication of activities and resources.
For example, depending on the severity of the problem, we will be able to:
- Fix most smartphone devices within 2 hours
- Repair most tablets within 24-hours
- And offer a 48-hour turnaround for most computer problems
If new parts are needed, we can draw from our on-hand inventory or have them shipped to our Napa location quickly.
And, at our new location, we will also be selling much-needed accessories like cases, headphones, chargers, and more.
Better Service, Collaboration, and Communication
Interaction spurs creativity. Since our CEG professionals possess overlapping skills, consolidation into a single location allows us to work better and smarter. Working together on larger, multifaceted projects is made easier when all expertise and assets are housed in a single location.
And, assistance from team members is immediately available as needed.
Our new Conference Room provides space to discuss your needs and our solutions without interruptions. With commercial IT support programs, we offer a free consultation to review ways and programs that we use to help manage your information needs.
Internally, we now have a place to share our work progress and to brainstorm new ideas to improve our services.
We encourage walk-ins where we can review solutions to any technical challenge.
Visit Our New CE Group Website
As part of our mission to be a responsive and essential resource for your personal or business phone repair, computer repair, and IT support needs, we have upgraded our website to tell our story better.
Check us out at cegsupport.com
If you have questions about any of our services, call us at 833-CEG-9701.
Alternatively, if your smartphone happens to be broken, stop by our new location at 135 Gasser Drive in Napa, and we will be happy to help you.